SHIPPING OPTIONS FOR GOODS SOLD ON OUR WEBSITE

The following options are available for delivery to your requested address:

DESTINATION
Dubai Other Emirates
(excl. Dubai)
All other countries Qatar
SHIPMENT
LEAD TIME
Next working day delivery* Next working day delivery before 6pm Delivery from 2 to 4 working days N/A
SHIPMENT FEE - FREE for Orders AED500 and above
- AED30 for orders below AED500
- FREE for Orders AED500 and above
- AED50 for orders below AED500
The shipment fee will be indicated in your CART once you fill up your Delivery Address N/A
* Next working day delivery schedule:
8am-12pm N/A
9am-1pm N/A
10am-2pm Available
11am-3pm Available
12pm-4pm Available
1pm-5pm Available
2pm-6pm Available

Delivery timelines are estimates, see further details below.
Please expect delays to your order delivery during the following times: promotional activity, sale season and bank holidays. During the duration of these we might be unable to commit to the above schedule and lead time.

We reserve the right to impose a re-delivery charge where your Order is not accepted at the address supplied to us on the confirmed date of delivery.

We regret but we cannot ship outside of Dubai the following shoe care items, or kits containing the following shoe care items, since they are restricted for air shipment by our third party forwarder: polish, balm, spray, lotion.

SCHEDULED TIME SLOTS (Pick-up & delivery and Shipping)

General Delivery Conditions: Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.

Orders are delivered on workings days excluding public holidays. It is your duty to ensure appropriate access for deliveries. Please note the courier will make up to four phone calls to book the delivery time slot with you. And up to three attempts to deliver before your Order will be cancelled.

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